2022 Local Government Customer Services Report: Service Awareness, Engagement, Satisfaction, and Sentiment

The 2023 Local Government Customer Services Report explores awareness, engagement, satisfaction, and sentiment towards services provided by local authorities. It highlights improvements in public engagement and service delivery. 

The 2021 report on Local Government Services focuses on how well people know about, use, and feel about services from local authorities. It identifies a need for better digital communication and strategies to improve overall public awareness and satisfaction with these services.