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2022 Local Government Customer Services Report: Service Awareness, Engagement, Satisfaction, and Sentiment

The 2022 Local Government Customer Services Report explores awareness, engagement, satisfaction, and sentiment towards services provided by local authorities. It highlights improvements in public engagement and service delivery, with a notable increase in digital engagement channels. 

Date
Relates to
Service User Sentiment

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2022 Local Government Customer Services Report: Service Awareness, Engagement, Satisfaction, and Sentiment
(PDF, 2.39 MB)

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